Refund policy

FOR ALL RETURNS

• No returns will be accepted without obtaining an RMA number.

• Uninstalled merchandise in new, unused condition may be returned within 30 days of original purchase and will be charged a 20% restocking fee. Original product packaging must also be in new, re-sellable condition. USED PRODUCTS AND/OR PRODUCTS WITH DAMAGED PACKAGING ARE NOT ELIGIBLE FOR RETURN.

• You must notify us within 30 days of original purchase that you would like to make a return. After your RMA is created you have the remainder of your 30 days, or 7 business days to return your item - whichever is greater. Any returns received outside of this time frame will not be accepted and delivery will be denied.

• BUYER MUST PAY RETURN SHIPPING. Return shipping costs are always responsibility of the customer. Exceptions will only be made if you were sent the incorrect product, or your product arrived physically damaged due to courier negligence. Any and all other returns are not eligible for shipping reimbursement, including original shipping costs.

• BUYER RESPONSIBLE FOR ORIGINAL SHIPPING COST. Even if the original order was shipped via the "Free Shipping" option, the buyer is responsible for the cost of the original cost of shipping, any refund will have that amount deducted from the total refund.

• Defective merchandise can be repaired or exchanged for same item within 5 business days of delivery. Returns for refund of defective merchandise require manager approval and will only be approved under special circumstances.

• Please allow 2-3 business days from the time your return is received for your refund to be processed.

Return Shipping Address:

Autobahn Supply Co.

12100 Strickland rd

Raleigh, NC 27613

PREPARING YOUR RETURN

• No returns will be accepted without obtaining an RMA number. Please e-mail us at sales@blackforestindustries.com to obtain a RMA and begin the return process.

• Once your RMA # is received, it will be in this format: AAA12345678 and it must be written legibly on the invoice or packing slip within, as well as on the outside of the return packaging.
Incoming packages without an RMA written on the outside of the box will be refused.

• You are responsible for making sure your returned item(s) are packaged in the same fashion of which they were received. Any damages to the returning item(s) due to poor re-packaging will result a loss of refund. This is a non-negotiable policy. Please be sure to properly package your returns.

• We recommend reviewing these packaging guidelines from UPS to ensure your product is returned to us in satisfactory condition:
http://www.ups.com/content/us/en/resources/ship/packaging/guidelines.html

• All returns must be received within your 30 day return window or within 7 business days of receiving a RMA #, whichever is greater. Any returns received outside of this time frame will not be accepted and delivery will be denied

DAMAGED/MISSING/INCORRECT ITEMS

• All damaged/missing/incorrect parts requests will only be shipped to and from the original shipping address. If you had these parts sent to an alternate address, you will need to return those parts to that address in order for us to complete your exchange. If you live in Canada and have your parts shipped to the US, you will need to return them to the ship-to address in the US in order for us to honor your claim. *Please double check package contents before accepting them!*

• If you receive a damaged item, you must notify us within 5 business days from delivery to make a claim. You must keep all packaging and broken items in order for us to honor any claim requests. Failure to contact within 5 business days of delivery forfeits your opportunity to make a damage claim.

• If you are missing any items from your order, you must notify us within 5 business days from delivery to make a claim. Failure to contact within 5 business days of delivery forfeits your opportunity to make a missing items claim.

• If you were sent the incorrect item, you must notify us within 30 days from delivery to make a exchange. Failure to contact us within 30 days of delivery forfeits your opportunity to make an exchange.

• All replacement parts for orders containing damaged/missing/incorrect parts will be shipped using the same shipping method that was originally paid for. We are unable to expedite replacement parts for any of the above listed conditions.

 

WARRANTY

• Autobahn Supply Co warranties their products against defects in material and workmanship for one (1) year from the original date of purchase, unless otherwise specified. Warranty applies to original purchaser and is not transferable. This applies to products manufactured by Black Forest Industries – and not those sold/distributed by Black Forest Industries. Other manufacturer’s products default to their expressed warranty.

• All warranty claims on lighting products - including headlights, taillights, bumper and side markers - are handled directly by our supplier. These products will either be repaired or replaced by our supplier. Return shipping costs to and from our supplier are responsibility of, you, the customer.

• Exceptions to the warranty include, but are not limited to, wear and tear items such as brake rotors, brake pads, flywheels and clutches and clearance (whose deposit and sale are FINAL).

• Warranty will become void if:
▫ the product has been used in competition / racing
▫ the product has been abused, misused, or improperly maintained
▫ repairs have been made or attempted by anyone other than an authorized Black Forest Industries dealer, unless cleared before hand by Black Forest Industries LLC
▫ repairs are required because of normal wear and tear
▫ alterations have been attempted or made to the product
▫ the product is classified as a consumable
▫ the product has been involved an accident

• This warranty is limited to repairs and/or replacement of the product or part found to be defective without charge. Black Forest Industries reserves the right to refund the complete purchase price for the defective item and will not be held liable for losses or damages arising from the defect.

• If a part or a component from an Autobahn Supply Co product, system or kit is found to be defective, this warranty shall apply only to the defective part or component and shall not require Black Forest Industries to repair, replace or refund the complete Autobahn Supply Co  product, system or kit.

• Under the stipulations of this warranty, Autobahn Supply Co  will in no way be liable for exceeding the original purchase price of the defective product. This warranty does not include the cost of removal or reinstallation of the product. No person or representative is authorized to extend any warranty and/or liability (other than that which has been expressed herein) in connection with the sale of any Autobahn Supply Co  product. Autobahn Supply Co  disclaims any and all liability for any implied warranties, including the implied warranties of merchantability and fitness for a specific purpose. Under no circumstances shall Autobahn Supply Co  be liable for any incidental, indirect, specific or consequential damages arising from purchaser's use of the product.