Shipping policy

SHIPPING POLICY

• Shipping costs are calculated based upon weight and volume. All prices are quoted through UPS, FedEx or USPS in real time, but we cannot guarantee all prices to be accurate at all times.

• All Canadian orders are shipped using USPS Priority services. USPS does not charge brokerage fees, but you will still be responsible for duties when your package is delivered.

• Expedited shipping options, which include Next Day Air, 2nd Day Air, 3 Day Select, are not guaranteed, and are quoted from time of shipment. We cannot guarantee your product will arrive in the advertised time frame from the time of your order. Most orders being shipped via UPS or FedEx are picked up same day as long as you r order is received by 3:00pm EST. USPS orders must be received by 10:00am EST to ship the same day. Any USPS order received after 10:00am EST or UPS/FedEx orders received after 3:00pm EST will be picked up the next business day. Special order items and products that require assembly take longer to ship. Please see product description on website for lead time estimates. Shipping delays that occurs after the product leaves our warehouse due to inclement weather, technical errors, acts of God, etc, are not eligible for any type of reimbursement.

• Most items sold are shipped directly from our warehouse in Raleigh , NC. However, some parts are considered special order and others are drop shipped from a separate facility if our local inventory is exhausted. This may increase transit time and the shipping method used to send these products may be different from what was selected during checkout. If multiple items are ordered and one or more is a special order item, your purchase may be split into two or more separate shipments.

• Hawaii, Alaska and Canada are not eligible for oversize shipping, or any special order items. We only sell oversize parts and special order items within the lower-48 States.

• "Free Shipping" is only available to customers in the lower 48 contiguous states and is only available on some items in orders over $149.99

• Any information errors (ie incorrect address) are the responsibility of the customer, and if the address needs to be corrected once the package has shipped, a correction fee of $12.50 will apply. This correction fee is non-negotiable.

• All packages returned to sender due an incorrect shipping address, or because it was refused by the recipient, will result in a partial refund, less the cost of shipping. These cancellations will be charged a 20% cancellation fee, equal to our restocking fee. Please be sure the shipping address provided is accurate to avoid these penalties.

• UPS and FedEx do not ship to PO BOX addresses. If you enter a PO BOX address and select UPS or FedEx an address correction fee of $12.50 will occur. This correction fee is non-negotiable. This also may result in your package being returned to us. We are not responsible for checking the shipping method chosen against the shipping address provided. Please select USPS shipping for PO BOX orders.

• If you do not receive your shipment and the tracking information shows it was delivered, you must contact us within fifteen business days of the advertised delivery date. At that time we will submit a lost package tracer with the shipping carrier you selected. We will not send replacement products until the shipping carrier completes their investigation. UPS typically requires approximately ten business days from the time the claim is started. FedEx typically requires up to twenty-five business days from the time the claim is started. USPS typically requires ten business days from the time the claim is started, but can take up to ninety. Please note that these are the policies of the carrier and not Autobahn Supply Co. Autobahn Supply Co does not guarantee that any claim will be credited by the carrier until the claim process is complete. Autobahn Supply Co will not provide refunds for lost packages under any circumstances.